POST Service Follow-up

Questionnaire

Q1) Would you refer BYD to your friends & family *

5 Star4 Star3 Star2 Star1 Star
Rating
If other, please specify:

Q2) Would you refer BYD<Dealership> Service Centre to your friends & family *

5 Star4 Star3 Star2 Star1 Star
Rating
If other, please specify:

Q3) How would you rate making you feel welcomed at the Dealership (If customer visited) / Vehicle pick up and drop facility *

5 Star4 Star3 Star2 Star1 Star
Rating
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Q4) How would you rate your interaction with the Service Advisor *

5 Star4 Star3 Star2 Star1 Star
Rating
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Q5) As you stayed back at the service center how would you rate the seating area while your car was being serviced (If customer visited) *

5 Star4 Star3 Star2 Star1 Star
Rating
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Q6) Explanation of the work to be performed in advance *

5 Star4 Star3 Star2 Star1 Star
Rating
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Q7) Explanation by your Service Advisor regarding the work done in the car at the time of car delivery *

5 Star4 Star3 Star2 Star1 Star
Rating
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Q8) All the jobs requested were addressed to your satisfaction *

5 Star4 Star3 Star2 Star1 Star
Rating
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Q9) Time taken to complete delivery of your car when you were at the Service Centre (For same day delivery) / How would you rate the timely delivery of your car (if not same day delivery) *

5 Star4 Star3 Star2 Star1 Star
Rating
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Q10) How would you rate the Cleanliness of the car *

5 Star4 Star3 Star2 Star1 Star
Rating
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Q11) How would you rate your overall experience at BYD<Dealership Name> *

5 Star4 Star3 Star2 Star1 Star
Rating
If other, please specify: